This Privacy Policy constitutes an agreement between luckbd (luckbd-baji.com) and its members regarding the handling of personal data. By using our services, you agree to this policy. For any questions, FAQ View or contact support.
1 What Information We Collect
When you register and use luckbd's services, we collect various types of information. Each piece of data is collected for a specific reason and is used solely to improve your experience.
1.1 Information You Provide Directly
- Identity Document Details: Full name, date of birth, gender.
- Contact Information: Mobile number, email address.
- Account Information: Username and password (stored in encrypted form).
- KYC Information: National ID or passport number and photo (for identity verification).
- Payment Information: Mobile banking number (bKash/Nagad/Rocket) or bank account details.
1.2 Automatically Collected Information
- Device Information: Device type, operating system, and browser version.
- Network Information: IP address and Internet Service Provider.
- Usage Data: Pages visited, time spent, and games played.
- Transaction Information: Deposit and withdrawal history, amounts, and timestamps.
- Cookies Data: Session cookies and performance tracking cookies.
| Data Type | Collection Methods | Mandatory? | Purpose |
|---|---|---|---|
| Name & Date of Birth | Registration Form | Yes | Identity Verification |
| Mobile Number | Registration Form | Yes | Account Verification & Contact |
| KYC Documents | Upload | Withdrawal Yes | Regulatory Compliance |
| IP Address | Automatic | Yes | Security & Fraud Prevention |
| Cookies | Automatic | Partial | Service Quality Improvement |
2 How Your Information Is Used
Luckbd uses your data only for specific, legitimate purposes. No information is used unnecessarily.
- Account Management: Ensuring secure registration, login, and account protection.
- Transaction Processing: Processing deposits and withdrawals, and maintaining transaction history.
- Customer Support: Prompt resolution of your issues and complaints.
- Security: Prevention of fraud, money laundering, and account hacking.
- Service Improvement: Analyzing which features are popular to improve the platform.
- Contact: Keeping you informed about relevant offers, bonuses, and important updates.
- Legal Obligations: Retaining and providing data as required by regulatory authorities.
Important: luckbd never sells your data to third parties for marketing or commercial purposes. All data use is strictly in the interest of serving and protecting you.
3 How We Keep Your Information Safe
Luckbd employs internationally recognized technologies and practices to protect your data. Every piece of information you share is secured across multiple layers.
3.1 Technical Security
- 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
- Two-Factor Authentication (2FA): OTP verification at login.
- Data Encryption: All sensitive data in our database is stored with AES-256 encryption.
- Firewall & DDoS Protection: Our servers are protected against cyberattacks.
- Real-Time Monitoring: 24/7 security monitoring with real-time detection of suspicious activity.
3.2 Procedural Safeguards
- Only a limited number of staff can access your data, and all are bound by confidentiality agreements.
- Regular security audits and Penetration Testing are conducted.
- Data backups are stored in encrypted form at secure locations.
No system on the internet is 100% secure. However, luckbd takes every possible measure to protect your information. Never share your password with anyone.
4 Third-Party Data Sharing
Luckbd does not sell your personal information to third parties. However, limited data may be shared in specific circumstances.
4.1 When Data Is Shared
- Payment Provider: bKash, Nagad, Rocket — only the minimum information required to process transactions.
- Legal Obligations: In response to lawful requests from courts, government authorities, or regulatory bodies.
- Security Investigations: To law enforcement agencies in the course of fraud or criminal investigations.
- Technology Partner: Technology companies that support our service delivery — bound by our privacy policy.
4.2 Never Shared
- Advertising or marketing companies.
- To data brokers or information dealers.
- No third party (without a lawful reason) — unless you have given your consent.
Our Commitment: All third parties we work with are held to luckbd's privacy standards. We audit them on a regular basis.
5 Cookies Policy
Cookies are small data files stored in your browser. luckbd uses cookies to enhance your experience.
5.1 Types of Cookies We Use
- Essential Cookies: Maintaining login sessions and security verification. These cookies cannot be disabled.
- Performance Cookies: Identifying slow pages and balancing server load.
- Functionality Cookies: Your language preference and saved login details.
- Analytics Cookies: Understanding which games are most popular — this data is not personal.
5.2 Managing Cookies
Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may affect how luckbd functions. The process varies by browser — please refer to your browser's settings menu.
6 Your Data Rights
You have important rights over your own data. luckbd respects and upholds these rights.
To Exercise Your Rights: Email us at support@luckbd-baji.com or contact us via Live Chat. We will respond to your request within 30 days.
7 Data Retention Period
Luckbd does not retain data longer than necessary. Each category of data has a defined retention period.
- Account Information: For as long as your account remains active, and for the legally required minimum period after closure.
- Transaction Information: 5 years after the last transaction (as required by law).
- KYC Documents: 3–5 years after account closure (regulatory requirement).
- Log Files & IP Information: Automatically deleted after 90 days.
- Marketing Preferences: Takes effect immediately upon unsubscribing.
8 Children's Privacy
Luckbd is strictly committed to not providing services to anyone under 18 years of age. We do not knowingly collect personal information from minors.
- Date of birth is verified at the time of registration.
- Additional documents may be requested to verify age in cases of suspected underage use.
- If a parent or guardian discovers that their child has registered, please notify us immediately at support@luckbd-baji.com. The account and all associated data will be deleted.
9 Privacy Policy Updates
Luckbd may update this Privacy Policy from time to time. Changes may arise due to technology updates, legal requirements, or modifications to our services.
- You will be notified in advance via SMS or email of any significant changes.
- The "Last Updated" date at the top of this page always reflects the most current version.
- Continued use of our service after any changes takes effect will be considered acceptance of the updated policy.
- If you do not accept the updated policy, you may request to close your account.
10 Contact Us
If you have any questions or concerns about our Privacy Policy, feel free to reach out to us directly.
Also Read Our Terms & Conditions
Read our full Terms & Conditions alongside the Privacy Policy
Why Privacy Matters to luckbd
In the digital age, every online action we take generates some form of data — what we click, how long we stay, which games we enjoy. Together, these create a digital profile. luckbd handles this data with care because we believe privacy is not merely a technical matter — it is a fundamental human right.
Awareness about data security on online platforms in Bangladesh remains low — many users have no idea where their data goes or who can see it. luckbd has no interest in exploiting that gap. Instead, we want every member to use our platform with full, informed confidence.
Luckbd's investment in data security is substantial. SSL 256-bit encryption means your payment details are protected by the most advanced technology available. Two-factor authentication means knowing your password alone is not enough to access your account. Real-time security monitoring means any suspicious activity is caught immediately.
Many users feel uneasy about KYC (Know Your Customer) — wondering, "Is my ID safe?" At luckbd, KYC information is used solely for identity verification and anti-money laundering purposes. It is never shared with third parties, and is stored and encrypted to international standards.
Luckbd firmly believes you have the right to control your own data. You can view, correct, or request deletion of your information at any time. If you'd prefer not to receive marketing messages, you can opt out whenever you like. Exercising these rights is simple — just reach out to support.
Above all, luckbd's commitment is to always be transparent about how your data is handled. Information is never collected for hidden purposes. If you ever feel our Privacy Policy has been violated, please contact us directly at FAQ or reach out to our support team. We'll take prompt action.
Privacy FAQ
Luckbd's 6 Data Protection Guarantees
We prove it through actions, not words — your privacy is our responsibility.